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FAQs
frequently asked questions

Who can buy from Darveys.com?

To shop at Darveys.com, you should be atleast 18 years of age or above and legally permitted by the laws of India to shop in the country. 

How do I get information about my Account?

Once your account is created and you become a part of Darveys, you can login with your e-mail id and password. You will also receive a confirmation letter of your membership at your door step. On the right hand side, top corner of Darveys homepage, we have a "My Account" section, which will lead you to your account with Darveys.

I live outside India, can I order for a delivery in India?

Our partner boutiques/sellers on Darveys.com deliver orders only within India from our portal, so you need to give an Indian address along with your contact number for a successful delivery of your product.

What is My Account Wallet & How does it Work?

My Account Wallet is a convenient application created just for you. My account wallet is a digital wallet that electronically holds cash only for members. My Wallet contents can be used to make purchases on Darveys.com or refunded back in form of cash. However, My Wallet contents do not get expired until your membership expires. Cash Refund or wallet encashment request can take up to 30 days.

What happens if an item I have ordered runs out of stock?

There can be three considerations that can be taken for this:

  1. If the item runs out of stock, it would be labeled the same and the item won't get added to your shopping bag. However, if the item goes out of stock after it has been added to your shopping bag but before your check out is completed, you will be informed at the time of check out.
  2. Such items can be added to your wishlist and we would try our best to contact our boutique and provide you with your wishlist item at the earliest possible. As soon as your wishlist item will be available with our store, we will notify you for the same so that you can place your order.
  3. If an item goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take more than 15 days to ship, we will inform you about the delay and cancel the item as per your convenience and reverse any charges made to your credit / debit card against that item.

What is My Wishlist?

My Wishlist is a creative list wherein you can add the items you like and may wish to purchase anytime in the future, which we will source out to you as per your request from our boutiques.

How to contact Darveys.com?

You can contact Darveys.com via mail at assistance@darveys.com or reach us at 1800 212 0085.

Can I get warranty/guarantee for the product?

All the products are under Darveys' assurance in all manners and aspects; we would provide you with all the details regarding the color, size, material and other necessary information required. We ensure to provide you with an absolute authentic luxury brand product with best quality across the globe at best prices.The good offered on Darveys.com are imported and genuine, which are sold through boutiques/sellers directly to the customers and goods offered on Darveys.com do not include any after sale service/warranties as they are not under the control of Darveys.com All sales are made by boutiques/sellers and  not from the manufacturers. all invoices are raised by the supplier directly to the customer. 

Is my personal Information kept private?

  1. Relax and be assured that the access to your personal information is kept limited to us and our subsidiaries is totally confidential; we will not allow outflow of your details at any point of time
  2. To be our member at Darveys, we will need to have your name, mailing address, contact number and email address. While processing your order online, we would require your billing address, shipping address, contact number, debit card number/ credit card number and the expiry date. If necessary, these particular details may be shared with a credit reference agency to verify your order.

Is COD Available On All Products?

Yes We Offer Cash On Delivery On All Products. When you place an order on Darveys.com as Cash on Delivery, as a company policy, an advance amount is collected after order confirmation in Cash using one of our courier partners. If your order value is Rs. 5000 or below, then the entire amount is collected as an advance in Cash and if the order value exceeds Rs. 5000 then the amount exceeding 5,000 will be collected as an advance in Cash and the remaining balance of Rs. 5000 at the time of delivery.

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